Frequently Asked Questions (FAQ)
At All Goods Depot, we are here to assist you with any inquiries. If you have additional questions, please don’t hesitate to contact us:
📧 Email: sales@allgoodsdepot.com
🌐 Website: www.allgoodsdepot.com
We strive to respond as quickly as possible, typically within a few hours.
Delivery & Orders
When will I receive my order?
Orders are shipped from our warehouse within 24 to 72 hours. Depending on your country, delivery may take 8 to 15 business days (excluding weekends and holidays). During periods of high demand or exceptional circumstances, such as government-mandated measures, delivery times may be extended slightly.
Please note: Delivery times are provided as an estimate and are not a guaranteed commitment.
My order is not complete?
We partner with multiple suppliers and have several storage locations. Therefore, your order may arrive in separate packages. If you have not received all your items within 30 business days of placing your order, contact us at sales@allgoodsdepot.com for a full refund. You may also keep the items when they arrive.
Can I cancel or change my order?
Orders are processed quickly, often within 12 hours. To cancel or modify your order, email us at sales@allgoodsdepot.com within 12 hours of placing your order. After this time, your items will have been shipped, and we will no longer be able to make changes or cancellations.
The item I received is broken or defective?
While we carefully select reliable carriers, occasional damage can occur during transit. If you receive a damaged or defective product, please email sales@allgoodsdepot.com with:
- Your order number
- A description of the issue (e.g., wrong item, defective product, etc.)
- Photos or a video of the issue
You will not need to return the product. We will refund your order amount in the form of a voucher. If you prefer another refund method, please let us know.
What payment methods do you accept?
We accept the following payment methods on our website:
- Visa
- Mastercard
- American Express
- Debit Cards
- PayPal
- Bank Cards
Is my information secure?
At All Goods Depot, protecting your personal information is our top priority. We implement industry best practices and advanced security measures, including:
- SSL protocol for secure transmission of credit card details.
- AES-256 encryption for stored data.
- Adherence to PCI-DSS compliance and other widely accepted security standards.
While no system is 100% secure, we continuously improve our protocols to ensure your data remains safe.
For any other questions or assistance, feel free to reach out to us at sales@allgoodsdepot.com.
Thank you for shopping with All Goods Depot!